Contact & Support

We reply properly.

No anonymous tickets. Whether it's a stubborn error code or equipping your company, Marcel helps you unblock.

How does Marcel help my technicians on an Atlantic heat pump?

Marcel

It identifies the error code and pulls up page 34 of the service manual instantly.

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Reply on business days

Business days

Expert support

HVAC team

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Let’s stay connected.

Direct email

For any administrative or technical questions.

Help center

Find usage guides and legal pages.

Follow the journey

Everything you need to know about Marcel to boost your productivity in the field.

Download the Marcel app and go Pro when you’re ready.